If I call the City, what will they do about a sewer backup onto my property?
April 18, 2024
City emergency crews are on call 24 hours, seven days a week to assist you in an emergency such as a sewer line backup and will follow up and investigate the backup immediately upon notice to determine the cause of the incident and identify any corrective action:
- You will be asked questions concerning the backup to include contact, timing, location and property information and kept informed during and after the process by the Cityʼs crew leader or a supervisor.
- City personnel will respond and check for blockage in the public sewer main line at or near the backed up location. If located, steps will be taken to clear the blockage as soon as possible.
- If the public sewer main line is not blocked, you will be advised to call a plumbing company or sewer contractor to check your private service line. Maintenance and repair of the service line is the owner’s responsibility from the house to and including the connection to the City’s public sewer main line. The City crew is not authorized to perform any private service line work.
- An incident report with your information and statement will be generated by the City’s crew leader and will be followed up by the department supervisor and/or delegated representatives by the City of Wentzville.