Utility Services
Utility Rates
Water, sewer and solid waste services are billed monthly and due 10 days after the bill date. Water charges include a base monthly fee, plus water usage calculated by monthly meter reads. Sewer charges for residential customers include a base monthly fee, plus a usage charge for the average water used over the four months of November, December, January and February. New customer use is based on the monthly winter average of 4,500 gallons until your own usage history is established.
Utility Payment Options
Payment options for your utility account include automatic bank draft from a checking or savings account, automatic draft by credit card, mail-in payment, drop box, pay by phone with a credit or debit card, or in-person payment. The drop box is available at City Hall, located at 1001 Schroeder Creek Blvd. Cash, check and money orders are accepted. MasterCard, Visa, American Express and Discover are accepted with a 2% surcharge added. For the average resident paying their utility bill with a credit card, this will equal approximately $2 per billing cycle.
Smart Meters
The City of Wentzville is in the process of installing Smart Meters throughout the City. Crews are still working through this free upgrade for residents, but it’s possible you already have one! Log in to the new EyeOnWater portal to view your custom dashboard. Here, you’ll find a comprehensive look at your household’s water usage. Watch this tutorial to learn more about how to use EyeOnWater.
Set Up Account
Residential Customer Utility Set Up
New customers should call City Hall at (636) 639-2155 and press Option 2 to set up service, or complete the online form above.
New service requires a $150 deposit. Deposit is held until two years of good payment history is established. Deposit is then refunded as an account credit.
Set Up Automatic Bank Draft
Set Up eBilling (Go Paperless)
Want to get your City utility bills by email instead of in your mailbox? Complete the form below to sign up at no additional cost. Once you’ve signed up for eBilling, you should start receiving your City utility bills by email by your next billing cycle. For more information, residents can call the City’s Utility Billing Department at (636) 639-2155.
Update Account
This form may be used to update your account information, such as a new telephone number or mailing address. In addition, the City Water Division provides an automated system that will notify you if your account is past due and subject to cutoff prior to cutoff day. Please provide us the telephone number that you would like the system to use in the event that your account becomes past due and is subject to disconnect.
Thank you for your cooperation in updating your account. For more information, residents can call the City’s Utility Billing Department at (636) 639-2155.
Round Up Your Monthly Bill to Give Back
Sign up to “round up” your monthly utility bill to the nearest dollar and make a positive impact on our senior community!
So, how does it work? If you sign up, your monthly utility bill will be rounded up to the next highest dollar. For example, if your bill is $44.25, it will be rounded up to $45.00, making a contribution of $0.75. The funds raised from this program are donated to our local Meals on Wheels program.
YES, I would like to participate in the “round-up” program. I authorize the City to round up my utility bill to the nearest dollar each month by submitting my information. I understand I may revoke this authorization at any time by submitting a 30-day written notice to the City.
Thank you for your participation in this charitable program! If you have questions, please call (636) 639-2155.
Pay Online
Disconnect Account
Curbside Solid Waste and Recycling service is provided Citywide through a contract with Meridian for single-family residential customers. These charges are included with the water and wastewater monthly utility bill.
There are specific requirements for inspections and permits depending on occupancy type. Visit the Building Division for more information.
Please click the “Disconnect Account” button to complete the form; for questions, contact customer service at (636) 639-2155.
We Value Your Opinion
Please call Susan Spiegel, Director of Public Works, at (636) 327-5101 or send an email to Susan.Spiegel@wentzvillemo.gov to provide feedback or suggestions about improving your City utility services.
Questions
Please contact our utility billing office. We are open Monday-Friday from 8 a.m. to 5 p.m.