Utility Billing Information
Utility Rates
Water and sewer services are billed monthly and due 10 days from the bill date. Water charges include a monthly base fee plus usage charges based on monthly meter readings.
Residential sewer charges include a monthly base fee plus a usage charge based on your winter average water use during November, December, January, and February. New customers are assigned a temporary sewer average based on occupancy until sufficient usage history is established.
Ways to Pay
Easy, flexible payment options:
- Auto Draft (ACH) from checking or savings
- Text Payments available; enroll through (833) 326-7020
- Online Payments available by credit/debit card or web auto draft
- Pay by Phone (Automated) — (833) 326-7020
- Pay by Phone with Staff — (636) 639-2155
- Mail, Drop Box, or In Person at City Hall
(1001 Schroeder Creek Blvd.)
*Cash, check, and money orders accepted. A 2% processing surcharge applies to credit/debit card payments.
Smart Meters & EyeOnWater
Smart meter installation is complete Citywide, and all customers can now use EyeOnWater, a free online portal and mobile app. From your personalized dashboard, you can track usage, receive leak alerts, monitor trends, and view account insights in real time. Log in to EyeOnWater to get started and watch this tutorial to learn more.
Set Up Utility Account
Residential Customer Utility Set Up
New customers can set up utility services by clicking below. If additional assistance is needed to set up services, please call City Hall at (636) 639-2155 to speak with a Utility Billing Associate.
New service requires a $150 deposit. This deposit is held until two years of good payment history is established. The deposit is then refunded as an account credit.
Set Up Automatic Bank Draft
Set Up eBilling (Go Paperless)
Want to get your City utility bills by email instead of in your mailbox? Complete the form below to sign up at no additional cost. Once you’ve signed up for eBilling, you should start receiving your City utility bills by email by your next billing cycle. For more information, residents can call the City’s Utility Billing Department at (636) 639-2155.
Update Account
This form may be used to update your account information, such as a new telephone number or mailing address. In addition, the City Water Division provides an automated system that will notify you if your account is past due and subject to cutoff prior to cutoff day. Please provide us the telephone number that you would like the system to use in the event that your account becomes past due and is subject to disconnect.
Thank you for your cooperation in updating your account. For more information, residents can call the City’s Utility Billing Department at (636) 639-2155.
Round Up Your Monthly Bill to Give Back
Sign up to “round up” your monthly utility bill to the nearest dollar and make a positive impact on our senior community!
So, how does it work? If you sign up, your monthly utility bill will be rounded up to the next highest dollar. For example, if your bill is $44.25, it will be rounded up to $45.00, making a contribution of $0.75. The funds raised from this program are donated to our local Meals on Wheels program.
YES, I would like to participate in the “round-up” program. I authorize the City to round up my utility bill to the nearest dollar each month by submitting my information. I understand I may revoke this authorization at any time by submitting a 30-day written notice to the City.
Thank you for your participation in this charitable program! If you have questions, please call (636) 639-2155.
Pay Online
Disconnect Account
There are specific requirements for inspections and permits depending on occupancy type. Visit the Building Division for more information.
We Value Your Opinion
Please call Devon Dezort, Director of Utilities, at (636) 327-5101 or send an email to Devon.Dezort@wentzvillemo.gov to provide feedback or suggestions about improving your City utility services.
Questions
Please contact our utility billing office. We are open Monday-Friday from 8 a.m. to 5 p.m.