Citizen Satisfaction Survey - 2016

As part of Wentzville's ongoing effort to involve residents in its long-range planning process, the City retained ETC Institute of Olathe, Kansas, to administer a Citizen Satisfaction Survey and gather input from residents about the quality of City services.

During January and February of 2016 the survey was administered, and the information gathered will be used to help the City improve existing programs and services and inform future community priorities. A seven-page survey was mailed to a random sample of households throughout the City of Wentzville. The goal was to obtain at least 450 completed surveys – this was surpassed with 686 surveys returned. The survey results have a 95% level of confidence with a precision of at least +/-3.7%. Overall, the City’s 2016 Citizen Satisfaction Survey Executive Report is very positive.

Eighty-two percent (82%) of the residents surveyed rated the overall quality of services provided by the City as "excellent" or "good." This is significantly higher than the regional average of 54% and the national average of 56%.

Of the residents surveyed, 85% also rated the overall quality of life in Wentzville as "excellent" or "good," which is also higher than the regional average of 74% and the national average of 76%.

A Citizen Satisfaction Survey was last completed in 2010. Since then, satisfaction ratings have improved in 51 of the 68 areas that were assessed. Over the 51 areas that have shown increases, there was a significant difference in 33 of these areas. The top five areas that have improved are: value received for City tax dollars and fees; overall responsiveness of City employees; quality of the stormwater runoff and management system; maintenance of City streets; and snow removal on neighborhood streets.

Residents also rate safety in Wentzville very highly. Overall 99% of residents feel "very safe" or "safe" walking alone in their neighborhoods during the day, and 98% feel safe walking alone in business areas during the day or in their neighborhoods in general.

When asked about the most important reasons they chose to live in Wentzville, residents indicated these top-three choices: quality of public schools, safety and security, and quality of housing.

We invite residents to review the results of this survey by clicking the links on the right of this page. An overall summary presentation by ETC Institute is also included.

Originally, an updated survey was planned for 2020 but the project was postponed. A survey will be planned for the future. If you have questions or comments, please call City Hall at (636) 327-5101.


Stay Up to Date
Sign up for our eNewsletter