FAQs: Solid Waste Collection
Thank you for your patience during this transitional period. Below are some of the most common questions we have received. Due to the rapidly changing nature of this process, answers to these questions may have changed recently. Please note, if you received a different answer from a customer service team member previously, we apologize for the inconvenience. Thank you again for your understanding and patience during this time.
There will be many changes to your Solid Waste Collection in 2022. These changes are necessary in order to increase efficiency and maintain high-quality service for our growing Wentzville community. We appreciate your patience as we roll out these changes!
Click here to view a Service Guide from Meridian, which will cover most of the items listed below. Please note: All changes will take effect on Jan. 31.
Browse through the FAQs below; additional FAQs will be added as we receive final details about the changes. If you have additional questions, you can reach our solid waste customer service team at (636) 639-2049.
Is My Solid Waste Collection Day Changing?
To view your collection day, click here.
Why is My Solid Waste Collection Day Changing?
To increase efficiency and maintain high-quality service for our growing Wentzville community, solid waste collection days for some residents are changing beginning the week of Jan. 3, 2022. These changes will affect the residential large-item, trash, recycling and yard-waste pickup schedule. This will allow our hauler to spread out routes more evenly, creating a more efficient collection process. To view your collection day, click here. If you have questions, please call (636) 639-2049.
Is Single-Stream Recycling Coming Back?
Yes! Weekly single-stream recycling is coming back starting Jan. 31! Sorting is now a thing of the past! Plastics, aluminum cans and metal containers, paper, and cardboard can all be included in the same cart. No glass is accepted. Recyclables must be loose in the cart, not bagged. Meridian Waste will provide the standard 65-gallon cart, but 35-gallon carts are available upon request, while supplies last. Personal carts will no longer be accepted to increase efficiency and driver safety.
What's the Scoop on Large-Item Pickup Changes?
To learn more about Large-Item Pickup, including what's accepted and not accepted, please visit www.wentzvillemo.gov/largeitempickup.
Why Can't I Use My Own Personal Cart?
Personal (noncommercial) carts are easily susceptible to damage by the automatic arm on the solid waste trucks. Unfortunately, many personal carts are unable to be picked up by the automatic arm, leading to inefficient collection and potential safety concerns for the drivers. Moving forward, commercial carts will be provided, and personal carts may not be used. If you need to have your personal solid waste or recycling cart removed free of charge, please call (636) 639-2049 or email firstname.lastname@example.org.
Why Are Drop-Off Sites Closed?
Drop-off sites were originally created to provide customers with a way to discard paper and cardboard if they didn't want to pay for curbside pickup. Now that single-stream curbside pickup is included for all customers, the drop-off sites can be eliminated.
How Do I Reserve a Residential Dumpster?
Do you have plans to start a home renovation or basement clean-out this year? Meridian Waste now offers discounted residential dumpsters to dispose of these materials at a great rate. To schedule a residential dumpster, please call Meridian Waste at (314) 291-3131.
Can I Have an Extra Trash/Recycling Cart?
Do you regularly not have enough space in your trash or recycling cart?
You can add an extra cart for solid waste or recycling for only $3 per cart, per month. Simply visit www.wentzvillemo.gov/swrequest or call (636) 639-2049 to add an extra cart to your account.
What Can I Put in My Recycle Cart?
Single-stream recycling is back!
Recycling in Wentzville is easy with single-stream! Both Fiber and Rigids now go in one cart. Glass is not accepted. Below is a list of recyclable items:
- Plastics #1, 2, 3, 5, and 7
- Aluminum and Metal Containers
Can I Schedule an Extra Trash Pickup?
Yes, you can call to schedule this service for a fee. Please call (636) 639-2049 to set up an extra trash pickup or visit www.wentzvillemo.gov/swrequest.
When Do I Need to Put My Cart(s) Out?
Place your carts out in the evening before your scheduled collection day — but no later than 6 a.m. on your collection day — to ensure uninterrupted service. If you forget to place your cart out, call (636) 639-2049.
I Forgot to Put My Cart(s) Out at 6 a.m., Now What?
If you forgot to place your cart out, and want Meridian Waste to come back, there will be a $12 trip fee applied to your account.
Why Can't I Recycle Glass?
Unfortunately, there is no market for glass at this time. Therefore, glass must be put in the trash.
Glass can also be taken to Recycle Works West. Learn more about their location, hours and what items they accept here.
What's the Scoop on Yard-Waste Pickup?
When you sign up for a 10-month service agreement, you will receive weekly yard-waste pickup starting the first week of March through the last week in December. There will be a $4.00 fee per bag/bundle charge above the weekly limit of 15 bags. One-time pickups must be scheduled through www.wentzvillemo.gov/solidwasterequest. There is a three-bag minimum for scheduled yard-waste pickups.
Personal Yard-Waste Carts: If residents prefer to provide their own yard-waste cart, it must be clearly marked with "Yard-Waste-Only" stickers on the top and both sides of the cart. Residents can request "Yard-Waste-Only" stickers by calling Public Works at (636) 327-5101. We encourage residents to rent a yard-waste cart. However, a personal cart may be used for yard-waste collection only as long as the cart includes ALL the features of the cart displayed below. Carts that do not have these features may not be accepted.
Yard-Waste Questions: For questions about yard-waste collection, please call the Public Works Department at (636) 639-2049.
Yard-Waste Cart Requirements:
I Don't Have a Recycling Cart. Will One Be Provided?
What If I Have Been Renting a Cart From The City?
The cost of renting the cart is now included in your monthly rate.
How Do I Identify My Carts?
Trash carts will be unmarked and recycling carts will be provided marked.
Are Rates Going up in 2022?
Updated rates will go into effect on March 1, 2022. To view the 2022 annual rate sheet for water, sewer and solid waste, please click here.
What If I Have a Recycling Cart That Needs To Be Removed?
To have a recycling cart removed, please call (636) 327-5101.
What's the Scoop on Recycling Carts?
New or additional recycling carts will not be automatically delivered, they must be requested. The requested carts will be delivered in the next few weeks. If you need to request a 65-gallon cart, because you had not previously opted-in to recycling, please visit www.wentzvillemo.gov/swrequest.
What Are the Cart Sizes Available for Recycling?
The standard cart size for recycling is a 65-gallon cart. A limited number of 35-gallon carts and 95-gallon carts are available upon request. You may also add a second cart to your account at www.wentzvillemo.gov/swrequest.
What Color Will My Recycling and Trash Carts Be?
Hauler-provided carts come in various colors, the new trash and recycling carts that will be delivered to residents are blue. The color of your cart will not affect your service. Personal carts will not be eligible for service as of March 7.
What if I Have Too Much Trash for My Cart?
Each week, you can place up to three extra bags of trash next to your cart, at no additional cost. Have more than three extra bags? No problem! Extra bag collection is only $2.50/bag. However, if you have more than three bags, you'll need to schedule a one-time extra trash pickup by visiting www.wentzvillemo.gov/swrequest or calling (636) 327-5101.Do you regularly not have enough space in your trash or recycling cart? You can add an extra cart for solid waste or recycling for only $3 per cart, per month. Simply visit www.wentzvillemo.gov/swrequest or call (636) 327-5101 to add an extra cart to your account.