Customer Portal


Concerns can be reported through our Wentzville Concern Center, which can be found here or by calling the Customer Service Center at (636) 639-2121.

If this is a true emergency please call 9-1-1. If this is a police-related issue that needs immediate attention, please contact dispatch at (636) 327-5105 (non-emergency number).

All other concerns, please report using the link above. All entered concerns will be directed to the appropriate department during normal business hours, which are Monday-Friday, 8 a.m. to 5 p.m.

Concerns can remain anonymous, however, if a response is desired an email address must be submitted.

If you have a Water Emergency, please call (636) 327-5101.

If you have a Wastewater Emergency, please call (636) 357-9956.



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